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Returns & Exchanges

We know it can sometimes be hard to choose the right items online and we want to make sure you're completely happy with your purchasing experience with Ella Pantera.  You can choose to return or exchange your item. 

We simply ask that:

Items are in saleable condition

Items are unworn or unused with all original, sealed packaging and tags attached

Ella Pantera grants you a return guarantee of 14 days from receipt of the parcel.

Very important: We do not exchange white products

Please use the appropriate form (shipped within your package) to return your order.

Fill out the return form as described, attach it to the package and return it to the post office.

As soon as we receive the return, we will confirm this by e-mail.

Who must pay for the return?

The costs of the return are to be borne by Customers

Faulty or damaged items

If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service who will make it right as quickly as possible!

Regards,

Ella Pantera


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